Frequently Asked Questions

Logo Design

I don't want a full brand, can you create just a logo?

Yes! The majority of our clients that aren't already established small businesses are start-ups. We understand that there are a lot of upfront costs for small start-ups or side hustles and want to be sure we have an option that allows our clients to just purchase the logo, and hopefully return to work with us in the future to create additional items as their business grows.

How long will it take to complete my logo/branding design?

Most logo/branding design projects take around 3-4 weeks, but also depends on the package selected and how responsive you are to questions, proofs and messages regarding your design. Once your initial payment is made, you will receive a short Questionnaire to fill out. As soon as you submit your Questionnaire, you can expect to receive your first round of logo proofs within 4-6 business days. After the initial proofs, you can expect each future round of revisions to your logo to take no longer than 48 hours.

What are the first steps in the process?

The first step is to schedule a short 15-20 minute call to learn more about your and your business! We will likely talk over a lot of the questions that you will eventually fill out on your Questionnaire, but this allows me to "meet" you and get a better feel for the type of person you are and why you are passionate about your business.

Then, you'll look over package options, choose a package, pay the non-refundable deposit, answer the Questionnaire and I'll get to work!

Do you offer payment plans?

By default, all logo/branding projects are split into two payments. The first made as your initial, non-refundable deposit and the second/last payment is made upon completion and approval of your logo design, but before final, unlocked files are provided.

However, if you need a more customized payment plan set up, I am happy to discuss other options!

How will we communicate through the process?

Email is my preferred method of communication, this way, I have your comments in your own writing and can keep everything in the same thread, nicely organized. However, if we need to talk details, we can always schedule a phone call to go over things too.

Web Design

What will you need from me in order to create my website?

You will be expected to provide images and content for the website (don't worry, you'll get a Questionnaire to fill out which will help). If you don't have many photos, we can help you find appropriate stock photos until you have photos of your own.

The main thing I will need from you is timely responses to any questions or requests I send your way via email to keep the process moving.

What is the web design process like?

You'll start by reviewing Package options (or we can create a custom package based on your needs) and choosing the package that works best for you. Then, we will set up a short phone call, 15-20 minutes to "meet" and I'll ask some quick questions and take some notes for your site. You will also be responsible for purchasing your domain and hosting (don't worry - I can help you with this too). Once you make your initial, non-refundable deposit, you'll receive a Questionnaire to fill out. As soon as you submit the Questionnaire, that is my green light to get started! You'll have a Home Page design to review within 5-7 business days. Once the Home Page is approved, other pages will be created to compliment the design scheme of the Home Page.

Will my website be mobile-friendly?

Absolutely! Each page will be responsive and adapt to different screen sizes and devices.

Will I be able to make changes to my site after it is finished?

Once your website is live, you have the option for a complimentary 30 minute screen share session where I will show you how to make simple text changes and replace photos. Unless you are familiar with the platform, I don't recommend attempting to make drastic changes. Don't want to make the changes yourself? Ask us about our monthly, quarterly and bi-yearly maintenance plans!

Custom Projects

I have a gift idea in mind, can you help?

Yes! For custom projects and gifts, I will need a detailed explanation of what you're hoping to have me create. Size, material, subject matter, etc. After reading your description, I will respond as to whether or not this is a project I can take on. If I don't feel I am the best choice for a particular project, I will do my best to refer you to a peer who might be a better fit for your project.

What do you need for custom illustrations?

For custom illustrations, I will need reference photos. Whether it's a portrait of your pet or an illustration of your childhood home, I need a clear (high resolution if possible) photo to use as a reference photo for the project.

Wedding Design

©2021 by Swell Design.

Contact  |  Privacy Policy