Frequently Asked Questions

Brand Design

I don't want a full brand, can you create just a logo?


Yes! We understand that there are a lot of upfront costs for small start-ups or side hustles and want to be sure we have an option that allows our clients to just purchase the logo, and hopefully return to work with us in the future to create additional items as their business grows. However, the value you will receive when you choose a branding package with Strategy included will be helpful once you have your branding files and help you move forward.




How long will it take to complete my logo/branding design?


Most logo/branding design projects take around 3-4 weeks, but also depends on the package selected and how responsive you are to questions, proofs and messages regarding your design. Once your initial payment is made, you will receive a short Questionnaire to fill out. As soon as you submit your Questionnaire, you can expect to receive your first round of logo proofs within 4-6 business days. After the initial proofs, you can expect each future round of revisions to your logo to take no longer than 48 hours.




What are the first steps in the process?


The first step is to schedule a short 15-20 minute call to learn more about your and your business! We will likely talk over a lot of the questions that you will eventually fill out on your Questionnaire, but this allows me to "meet" you and get a better feel for the type of person you are and why you are passionate about your business.

Then, you'll look over package options, choose a package, pay the non-refundable deposit, answer the Questionnaire and I'll get to work!




Do you offer payment plans?


By default, all logo/branding projects are split into two payments, however, you may request up to 4 payments for any project. The first payment made is your initial, non-refundable deposit and the last payment is made upon completion and approval of your brand design, but before final, unlocked files are provided




How will we communicate through the process?


Email is my preferred method of communication, this way, I have your comments in your own writing and can keep everything in the same thread, nicely organized. However, if we need to talk details, we can always schedule a phone call to go over things too.





Web Design

What will you need from me in order to create my website?


If you already have a website in place, I will need access to that site with your login information. You will be expected to provide images and content for the website (don't worry, you'll get a Questionnaire to fill out which will help). If you don't have many photos, we can help you find appropriate stock photos until you have photos of your own. We will work through content revisions via a collaborative Google Doc.

The main thing I will need from you is timely responses to any questions or requests I send your way via email to keep the process moving.




What is the web design process like?


You'll start by reviewing Package options (or we can create a custom package based on your needs) and choosing the package that works best for you. Then, we will set up a short phone call, 15-20 minutes to "meet" and I'll ask some quick questions and take some notes for your site. You will also be responsible for purchasing your domain and hosting (don't worry - I can help you with this too). Once you make your initial, non-refundable deposit, you'll receive a Questionnaire to fill out. As soon as you submit the Questionnaire, that is my green light to get started! You'll have a Home Page design to review within 5-7 business days. Once the Home Page is approved, other pages will be created to compliment the design scheme of the Home Page.




Will my website be mobile-friendly?


Absolutely! Each page will be responsive and adapt to different screen sizes and devices.




Will I be able to make changes to my site after it is finished?


Yes, once your site is live, you will have access to make simply changes on your own. I recommned only making simply text and image change to ensure that there are no core design problems. Don't want to make the changes yourself? Ask us about our monthly, quarterly and bi-yearly maintenance plans!





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